Assistant Manager Human Resources
Firstsource · IT Services & Consulting
- Mumbai, India
- On-site
- Posted 2 days ago
- Apply by 30 Oct
- HR & Talent
About the job
Job Description: Assistant Manager – Human Resources Business Partner (HRBP)
Role Summary
We are looking for a dynamic and people-centric Assistant Manager – HR Business Partner (HRBP) to support business leaders in driving a high-performance, engaged, and inclusive workforce. This role will act as a strategic partner to business units, aligning HR practices with organizational objectives while championing Firstsource’s EVP: empowering people, enabling growth, fostering innovation, and delivering meaningful impact.
Key Responsibilities
Business Partnership
Partner with business leaders to understand talent priorities and deliver HR solutions aligned with business strategy
Provide data-driven insights on workforce trends, productivity, attrition, and engagement
Support organizational design and workforce planning
Employee Experience & Engagement (EVP Focus)
Drive initiatives that enhance employee experience across the lifecycle (hire-to-retire)
Champion a people-first culture by promoting inclusivity, well-being, and recognition programs
Actively listen to employee feedback and implement engagement strategies aligned with EVP
Performance & Development
Drive performance management processes, ensuring goal alignment and fair evaluation
Support leadership development, capability building, and succession planning
Promote a continuous learning culture aligned with career growth aspirations
Talent Development
Collaborate with LMD to design learning to align with business needs
Identify skill gaps and support capability-building initiatives
Employee Relations & Governance
Manage employee relations issues with fairness, empathy, and compliance
Ensure adherence to company policies, labor laws, and ethical standards
Support investigations, conflict resolution, and disciplinary processes
Change Management & Transformation
Act as a change champion during organizational transformations
Support communication and adoption of new initiatives, tools, and practices
Enable a culture of innovation and agility
HR Analytics & Reporting
Track key HR metrics (attrition, retention, engagement scores, diversity metrics)
Provide insights and recommendations to improve workforce outcomes
Key Success Metrics
Employee engagement scores
Attrition and retention rates
Quality of hire and onboarding experience
Performance management effectiveness
Business stakeholder satisfaction
Skills & Competencies
Core HR Competencies
Strong business acumen and HR analytics capability
Employee relations and conflict resolution skills
Knowledge of labor laws and compliance
Behavioral Competencies (Aligned to EVP)
People-first mindset with high empathy
Strong collaboration and stakeholder management
Agility and adaptability in a fast-paced environment
Innovation mindset with continuous improvement focus
High integrity and confidentiality
Qualifications & Experience
MBA/PGDM in Human Resources or equivalent
5–8 years of experience in HRBP or generalist roles (preferably in BPM/ITES/Services industry)
Experience managing frontline/operations-driven workforce is an advantage
Comfortable to work in Shifts – Night Shifts preferred (US window)