Process Specialist

Infosys · IT Services & Consulting

Expertise in Incident response; escalations, alarm systems & video monitoring

Analytical decision-making;

Strong attention to detail, documentation and compliance experience

Leverage data to identify opportunity areas, derive insights and identify patterns.

Ability to effectively communicate business problems, solutions, & results

Proficient in Excel, PowerPoint

Advanced skills in Deep dive and Root cause analysis

Strong communication skills

Excellent oral & verbal skills in English to contact customers via. calls, & emails

Ability to work with stakeholders and bring a project to completion

Strong Fraud detection techniques and case management experience

Strong attention to detail

Documentation and compliance

Leverage data to identify opportunity areas. Ability to effectively communicate the business problem, solutions, and results through dashboards

Ability to process large amounts of data to derive insights and identify patterns

Proficient in Excel, PowerPoint

Intermediate to advanced statistical skills.

Advanced skills in Deep dive and Root cause analysis

Strong communication skills

Excellent oral and verbal skills in English to contact customers via. calls, SMS, chats, and emails

Ability to work with stakeholders and bring a project to completion

Knowledge of video systems

Strong attention to detail

Documentation and compliance

Leverage data to identify opportunity areas. Ability to effectively communicate the business problem, solutions, and results through dashboards

Ability to process large amounts of data to derive insights and identify patterns

Proficient in Excel, PowerPoint

Advanced skills in Deep dive and Root cause analysis

Strong communication skills

Excellent oral and verbal skills in English to contact customers via. calls, SMS, chats, and emails

Ability to work with stakeholders and bring a project to completion

Educational requirements

Graduate

Experience: 2-4 years