Manager Project Management (PMO) Bengaluru SAP DSA Consumer & TMT
Deloitte India (South Asia) · Consulting & Professional Services
- Bengaluru, India
- On-site
- Posted today
- Apply by 14 Dec
- IT & Infrastructure
Key Responsibilities
Own overall AMS service delivery , project governance, and operational performance.
Act as the primary point of contact for the customer for AMS-related matters.
Manage incidents, service requests, problems, changes, releases, and enhancements in accordance with agreed SLAs and OLAs.
Monitor SLAs, service quality, backlog, aging, productivity, and customer satisfaction .
Lead daily/weekly/monthly governance meetings and prepare management dashboards and service reports.
Manage AMS team capacity, utilization, workload allocation, onboarding, and performance. Manage CR/enhancement lifecycle , including estimation, prioritization, resource planning, approvals, execution, and billing where applicable.
Identify and manage operational risks, dependencies, escalations, and service-impacting issues.
Ensure adherence to ITIL processes, customer governance, security requirements, and organizational standards.
Support transition of new applications/processes into AMS and ensure proper knowledge transfer and documentation.
Identify opportunities for service expansion, automation, and additional AMS business .
Manage senior stakeholder relationships and executive escalations.
Required Skills & Experience
10 years of experience in SAP application support/AMS.
Should have handled 1-2 E2E implementation projects and multiple AMS projects as project manager
Strong understanding of SAP S/4HANA and SAP ECC environments with functional background .
Strong Analytical and MIS Skills
Experience managing multi-disciplinary teams across SAP functional and technical areas.
Strong knowledge of ITIL/ITSM processes , SLA management, incident/problem/change management.
Strong understanding of application support metrics, governance, pooled capacity planning.
Experience working with global customers and distributed delivery teams.
Strong stakeholder management, communication, negotiation, and escalation-management skills.