Lead I - Workplace Management

Lead end-to-end workplace and facility operations, including housekeeping, pantry, maintenance, security coordination, transport support, and other workplace services. • Manage facility management vendors and service partners, including manpower deployment, SLA/KPI monitoring, service quality, and corrective actions. • Ensure workplace safety, statutory compliance, emergency preparedness, and adherence to applicable organizational policies and procedures. • Support environmental management activities, including environmental objectives, waste management, energy conservation, audits, documentation, and corrective/preventive actions, in alignment with internal responsibilities. • Monitor facility infrastructure and coordinate preventive and corrective maintenance to ensure business continuity. • Manage workplace budgets, operating expenses, purchase requirements, vendor proposals, and cost-optimization initiatives. • Coordinate with HR, IT, Procurement, Security, Compliance, Corporate Communications, and other functions for seamless workplace operations. • Lead workplace projects such as office improvements, space optimization, moves, expansions, and facility upgrades. • Drive employee experience initiatives and ensure timely resolution of workplace concerns and service requests. • Track workplace utilization and operational performance through relevant metrics, dashboards, and periodic management reviews. • Identify opportunities for automation, technology adoption, and continuous improvement. Current Workplace Management initiatives include digital employee feedback, transportation optimization, smart seat allocation, and energy-management automation. • Conduct regular vendor and facility reviews, identify operational risks, and ensure closure of agreed action items. • Maintain workplace records, SOPs, audit documentation, compliance records, and management reports. • Promote sustainability through energy efficiency, waste reduction, resource optimization, and responsible workplace practices. • Guide and develop the Workplace Management team while ensuring clear ownership, service standards, and effective execution. Desired Qualifications & Experience: • Bachelor’s degree in Facilities Management, Engineering, Business Administration, Hospitality, or a related discipline. • Relevant experience in Workplace Management, Facilities Management, Corporate Real Estate, Administration, or Integrated Facility Management. • Experience managing multi-service vendors, contracts, SLAs/KPIs, budgets, and operational teams. • Good understanding of workplace safety, compliance, environmental management, and emergency-response practices. • Strong stakeholder management, communication, negotiation, analytical, and problem-solving skills. • Ability to independently manage operational priorities, escalations, and workplace projects. • Working knowledge of workplace/facility management technology, reporting tools, and Microsoft Office applications. • Exposure to sustainability, smart-workplace solutions, space management, and automation would be an advantage. Key Competencies: • Leadership and team management • Vendor and stakeholder management • Operational excellence • Customer and employee experience orientation • Safety and compliance management • Budget and cost management • Project and change management • Analytical thinking and problem solving • Continuous improvement and innovation