Delivery Manager I

Delivery Manager - Telecom DomainLocation: Reports To: Client Partner / Director Experience: 12-18 years Role Overview We are looking for a highly experienced IT Delivery Manager to lead and manage delivery for a telecom customer engagement. This role will be responsible for end-to-end delivery oversight, stakeholder management, team leadership, and portfolio financial governance, while ensuring alignment with customer expectations and driving value through continuous improvements and account growth initiatives. Key Responsibilities Delivery & Execution Own and drive end-to-end delivery of multiple projects/programs within the telecom portfolio Ensure high-quality delivery, adherence to timelines, and SLA commitments Monitor and enforce engineering metrics, quality standards, and best practices Drive adoption of AI tools, automation, and modern engineering practices Team Management & Coordination Manage and lead an onshore team of 20-40 members Coordinate effectively with offshore delivery teams Ensure proper resource utilization, planning, and staffing alignment Support fulfillment of customer staffing demands in collaboration with sourcing teams Customer & Stakeholder Management Act as a primary interface with customer leadership (Director level and below) Address and proactively manage customer escalations Build strong relationships and ensure customer satisfaction and confidence Financial & Operational Governance Own financial performance of the portfolio (revenue, margin, cost optimization) Ensure timely and accurate invoicing Maintain financial discipline across projects Track and improve utilization and efficiency metrics Account Growth & Transformation Identify and drive new opportunities through account mining Support creation and submission of proposals, SOWs, and solution offerings Lead or contribute to transformation initiatives across existing projects Drive continuous improvement in delivery models and processes Reporting & Governance Prepare and present Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) Provide insights on delivery performance, risks, financials, and growth opportunities Engage with senior customer leadership on strategic discussions Required Skills & Experience Strong experience in IT delivery management within telecom domain Proven track record of managing mid-to-large size teams (20-40+) Experience working in onsite-offshore delivery models Strong understanding of data/engineering projects, delivery metrics, and quality models Hands-on experience with financial management, invoicing, and margin control Ability to manage customer escalations and complex stakeholder environments Experience in proposal creation and account mining initiatives Excellent communication and leadership skills Preferred Qualifications Experience in telecom environments Exposure to AI tools, automation frameworks, and modern engineering practices Strong understanding of Agile/Scrum delivery models Certification in PMP / Agile / Scrum (preferred) One-Line Summary (for quick reference) Senior IT Delivery Manager responsible for telecom account delivery, customer engagement, team management, financial governance, and driving growth through account mining and transformation initiatives.