Lead I - Product Implementation

Job title: Clarity Systems Consultant - Advanced Position description: Seeking a Systems Consultant to join our Business of IT Tools Team. This role will participate in technical studies and evaluations of business requirements and technological alternatives and recommends appropriate systems solutions. As part of the Business of IT Tools team, act as the technical resource to client and IT staff in all phases of the development and implementation process as well as provide in-depth technical and business knowledge to ensure efficient design, programming, and implementation. Consult and provide guidance to client and IT personnel. Support Steady State activities including L1/L2 support and consults. Department name: Technology of Business Management Key responsibilities and accountabilities: • Align to client On Shore working hours for day-to-day user support of Clarity PPM projects and service requests. • Maintaining and updating documentation for system configurations, design documents, user guides, and ability to create process documents. • Working with other teams and stakeholders to ensure smooth implementation and support of Clarity solutions. • Support Instructor led training for users. Potentially leading training exercises with user groups. • Strong communication, interpersonal, and problem-solving skills. • Manage, schedule, track Project and BAU work efforts within the PPM team, including financial activities. • Solid understanding of project management methodologies Portfolio/Project and Financial background. • Work closely with stakeholders across the organization to define and align the requested work efforts within the Clarity PPM space including consults, requirements, solution design and delivery. • Support User service requests related to the Clarity Platform. • Support the Forecast and Annual Budget processes. Goals: Continue to enhance and drive adoption of our strategic PPM/SPM solution across client Enterprise Knowledge, skills and abilities: • 5+ years with Clarity PPM or comparable experience. • 2+ years with JIRA or comparable experience. • 3+ years with MS Excel or comparable experience. • Ability to work in a collaborative environment and can work on multiple assignments at once • Strong teamwork and interpersonal skills • Strong technical, analytical, critical thinking and problem-solving skills • Ability to mentor less experienced staff • Highly organized and collaborative • Experience with client’s enterprise tools of Ariba (invoices), SAP (cost center financial management and workforce planning), Workday (time entry), and other Portfolio processes. • Experience documenting and supporting user requests to drive clear delivery of functionality. • Experience with project management methodologies, task planning, resource allocation and financial aspects. • Broad knowledge of Data Analytics methods, statistical analysis, and problem-solving skills Education and experience: • High School Diploma or GED