Network Operations Associate ll

A Fault Management Job Description (JD) focuses on detecting, isolating, and resolving network/system issues to maintain service availability, involving tasks like alarm monitoring, troubleshooting outages, escalating critical issues, coordinating field teams, managing change, and ensuring performance within SLAs, requiring skills in network topology, ITIL, scripting, and tools like Remedy/NetCool for 24/7 support.

Here's a typical Fault Management JD breakdown:

Monitoring & Detection: Monitor network/system performance, identify events, and detect faults using monitoring tools.

Troubleshooting & Resolution: Diagnose and resolve network/customer faults, manage critical outages, and ensure timely restoration.

Escalation & Coordination: Escalate issues per procedures, coordinate with internal teams (Engineering, Field) and external vendors, and provide detailed updates.

Change Management: Participate in change planning, impact assessment, and implementation to prevent future issues.

Documentation & Reporting: Create/update support documentation, log cases, and provide shift handovers.

Proactive Maintenance: Perform O&M, support new network element onboarding, and optimize performance.

Support: Provide technical support, participate in on-call rotations, and handle emergency situations (24/7).

Required Skills & Knowledge

Technical: Network topologies (Ring, Daisy Chain), GSM/WCDMA/LTE, IP Networking, Fiber Optics, BTS/BSC/NodeB, Servers (Linux/VM/Kubernetes), Scripting (Shell, Perl).

Tools: Ticketing systems (BMC Remedy, Seibel), Monitoring tools (NetCool), Network Management Platforms.

Processes: ITIL Framework, Incident & Problem Management, Change Management.

Soft Skills: Strong analytical, problem-solving, communication, and time management skills.

Typical Job Titles

Fault Management Engineer/SME

Network Operations Center (NOC) Engineer

Service Operations Engineer