Director II - Delivery Management

The Delivery Manager is responsible for end-to-end project and program delivery, ensuring successful execution of commitments, stakeholder satisfaction, financial performance, and team management. The role focuses on delivering high-quality solutions while maintaining operational excellence, customer relationships, and business growth. Key Responsibilities Delivery Management Manage end-to-end delivery of projects/programs across multiple teams. Ensure projects are delivered on time, within scope, budget, and quality standards. Track project milestones, risks, dependencies, and deliverables. Establish governance frameworks and drive delivery excellence. Stakeholder Management Act as the primary point of contact for clients and senior leadership. Build strong customer relationships and ensure high customer satisfaction. Conduct regular governance meetings, status reviews, and executive updates. Manage customer expectations and proactively address concerns. Resource & Team Management Plan and manage resource allocation and utilization. Lead, mentor, and develop project managers, technical leads, and team members. Drive performance management, career development, and succession planning. Foster collaboration and a high-performance team culture. Financial Management Own project/program P&L and financial performance. Monitor revenue, margins, billability, utilization, and forecasting. Track project budgets and ensure profitability targets are achieved. Support contract management and change request processes. Risk & Quality Management Identify project risks and implement mitigation strategies. Ensure adherence to organizational standards, compliance requirements, and quality processes. Drive continuous improvement initiatives and process optimization. Manage escalations and ensure timely resolution. Business Growth & Strategic Initiatives Support account growth through upselling and cross-selling opportunities. Participate in proposal development, estimations, and solution planning. Drive innovation, automation, and digital transformation initiatives. Contribute to organizational strategic goals and operational improvements. Required Skills Program & Project Management Agile, Scrum, Waterfall methodologies Stakeholder & Client Management Financial Planning and P&L Management Risk & Issue Management Resource & Capacity Planning Delivery Governance Negotiation and Conflict Resolution Excellent Communication and Leadership Skills Preferred Qualifications Bachelor's degree in Engineering, Computer Science, Business, or related field. PMP, PRINCE2, Scrum Master, SAFe, or Agile certifications preferred. Experience managing large-scale enterprise technology programs. Strong understanding of SDLC, Cloud, Digital, or Enterprise Platforms.