DIRECTOR

Coforge · IT Services & Consulting

Pune
On-site
Posted today
Operations & Supply Chain

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About the job

Senior Project Manager - ServiceNow

Location: Pune

Years of Experience: 10-15 years

Job Summary: We are seeking a highly skilled Senior Project Manager with extensive experience in ServiceNow to lead and manage complex projects within our organization. The ideal candidate will possess a deep understanding of ServiceNow functionalities and best practices, ensuring successful project delivery while aligning with business objectives. This role requires strong leadership, communication, and problem-solving skills to drive project success and foster collaboration among cross-functional teams.

Responsibilities:

Lead the planning, execution, and delivery of ServiceNow projects, ensuring adherence to timelines, budgets, and quality standards.

Collaborate with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business needs.

Manage project risks and issues proactively, implementing mitigation strategies to ensure project success.

Facilitate communication between technical teams and business stakeholders, ensuring clarity and understanding of project requirements.

Monitor project progress and performance, providing regular updates to senior management and stakeholders.

Conduct project reviews and retrospectives to identify areas for improvement and implement best practices.

Mentor and guide project team members, fostering a culture of continuous learning and development.

Ensure compliance with organizational policies and procedures throughout the project lifecycle.

Mandatory Skills:

Strong expertise in ServiceNow platform, including modules such as Incident Management, Change Management, Problem Management, and Service Catalog.

Proven experience in managing end-to-end project lifecycles, from initiation to closure.

Excellent leadership and team management skills, with the ability to motivate and guide cross-functional teams.

Strong analytical and problem-solving abilities, with a focus on delivering results.

Exceptional communication and interpersonal skills, capable of engaging with stakeholders at all levels.

Preferred Skills:

Project Management Professional (PMP) or equivalent certification.

Experience with Agile methodologies and frameworks.

Knowledge of ITIL best practices and frameworks.

Familiarity with other ITSM tools and technologies.

Experience in change management and organizational transformation initiatives.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.

10-15 years of experience in project management, with a strong focus on ServiceNow implementations.

Proven track record of successfully delivering complex projects on time and within budget.

If you are a results-driven project manager with a passion for ServiceNow and a commitment to excellence, we invite you to apply for this exciting opportunity.

Apply on Coforge