Business Analyst- Duck Creek Policy / Billing

Coforge · IT Services & Consulting

Greater Noida, Mumbai, Pune, Hyderabad & Bhubaneswar
On-site
Posted today
Finance & Accounting

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About the job

Duck Creek Business Analyst- Policy / Billing

Job Type: Full Time

Years of Experience: 6 to 14 Years

Role: Business Analyst / Lead Business Analyst / Business Solutions Specialist

Education: MBA / B.Tech / B.E. / Equivalent

Role Summary

The Business Architect serves as the strategic bridge between business stakeholders, product owners, and solution delivery teams. The role is responsible for defining target business capabilities, business processes, operating models, and solution roadmaps aligned with organizational objectives and insurance transformation initiatives.

The Business Architect provides leadership in translating business strategy into executable solutions across Duck Creek Policy, Billing, Claims, Data Insights/Clarity, and integrated insurance ecosystems while ensuring alignment between business objectives, technology solutions, and customer outcomes.

Key Responsibilities

Business Strategy & Capability Design

Collaborate with executive leadership, business stakeholders, and product owners to define business vision, transformation objectives, and strategic roadmaps.

Develop and maintain business capability maps, value streams, operating models, and process architectures.

Identify opportunities for process optimization, automation, digital transformation, and operational efficiency.

Define future-state business architecture aligned with enterprise strategy and insurance business goals.

Perform impact assessments for strategic initiatives across business functions, systems, and processes.

Insurance Domain Consulting

Act as a trusted advisor for P&C insurance business processes including:

Policy Administration

Underwriting

Billing & Collections

Claims Management

Producer Management

Customer & Agency Management

Regulatory Compliance

Drive workshops with business SMEs to understand current-state challenges and future-state requirements.

Recommend industry best practices and Duck Creek product capabilities to address business needs.

Requirements & Solution Alignment

Lead business discovery and requirement elicitation sessions.

Translate business goals into capabilities, epics, features, process models, and solution requirements.

Collaborate with Product Owners and Solution Architects to ensure requirements are properly prioritized and aligned to strategic objectives.

Define and maintain business architecture artifacts including:

Capability Models

Value Stream Maps

Process Flows

Business Context Diagrams

Functional Specifications

Business Rules Catalogs

Business Glossaries

Ensure traceability from business objectives through solution implementation.

Stakeholder Management

Serve as the primary liaison between business leadership, product management, architecture teams, and delivery teams.

Facilitate executive-level workshops, roadmap discussions, and solution reviews.

Present recommendations, business cases, and transformation strategies to senior stakeholders.

Manage stakeholder expectations and drive consensus across multiple business units.

Agile Product Delivery Support

Support Product Owners in backlog creation, prioritization, and roadmap planning.

Participate in Program Increment (PI) Planning, Release Planning, and Sprint Reviews.

Ensure delivered solutions meet business objectives and provide measurable business value.

Support User Acceptance Testing (UAT) planning and business validation activities.

Transformation & Governance

Establish business architecture standards, frameworks, and governance practices.

Define KPIs and success metrics to measure business outcomes.

Support change management and organizational readiness activities.

Identify business risks, dependencies, and mitigation strategies.

Contribute to enterprise transformation initiatives involving cloud, digital, analytics, and modernization programs.

Technical & Functional Expertise

Required Experience

10+ years of experience in Business Analysis, Business Consulting, Business Architecture, Product Management, or Insurance Transformation.

Strong experience in Property & Casualty (P&C) Insurance domain.

Experience working on Duck Creek implementations, modernization programs, or insurance platform transformations.

Strong knowledge of:

Duck Creek Policy

Duck Creek Billing

Duck Creek Claims

Duck Creek Producer Management

Duck Creek Data Insights / Clarity

Experience creating business capability models and target operating models.

Expertise in business process modeling using BPMN, UML, Visio, or equivalent tools.

Experience with Agile, Scrum, SAFe, and Product Delivery methodologies.

Experience supporting enterprise-scale insurance transformation programs.

Preferred Knowledge

Insurance Policy Administration Systems (PAS)

Billing Systems

Claims Management Systems

Data & Reporting Platforms

API and Integration Concepts

Cloud-based Insurance Platforms

Digital Customer Experience Solutions

Regulatory and Compliance Requirements within Insurance

Business Architecture Deliverables

The candidate should have experience producing:

Business Capability Maps

Value Stream Models

Current-State and Future-State Process Maps

Target Operating Models

Functional Requirement Specifications

Business Requirement Documents (BRDs)

User Stories and Acceptance Criteria

Business Cases and Benefits Realization Plans

Gap Analysis Documents

Impact Assessment Reports

Governance and Operating Frameworks

Professional Attributes

Excellent stakeholder management and executive communication skills.

Strong facilitation and workshop leadership capabilities.

Strategic thinker with strong business acumen.

Strong analytical and problem-solving skills.

Ability to influence decision-making across business and technology teams.

Excellent presentation and documentation skills.

Strong negotiation and conflict resolution abilities.

Ability to work effectively in global onshore-offshore delivery models.

Results-oriented with a focus on business value realization

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