Customer Service Executive - UCV Finance - Motor Finance - Sales - Guwahati - Ulubari - CSE
Tata Capital · Banking & Financial Services
- Assam, India
- On-site
- Posted today
- Apply by 29 Oct
- Sales & Business Development
About the job
Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction
Key Accountabilities:
Lead Generation
Generates lead for deals through interactions with DSE or through channel partners/open market
Customer Relationship Management
End to end customer relationship management including explaining product offerings and resolving sales queries
Cross-selling product offerings to customers
Educates customer with information to build their understanding of issues and capabilities
Goes beyond their day to day work to assist customers in a positive manner
Dealer Relationship Management
Maintaining relationship with assigned dealer
Deal Processing
Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc.)
Internal Stakeholder Management
Interact with operations and credit team in order to ensure smooth processing of loan applications