Branch Sales Officer-Credit Cards

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Job Title:

Branch Sales Officer-Credit Cards

Job Details:

Business Unit: Credit Cards

Team: Credit Cards

Reports to: Sales Manager -Credit Card

Location: Pan India

Job Function: Sourcing Credit Card

Role Type: Individual Role

No of direct reportees: 0

Travel Required: Customer Visits etc.

Job Band Range: S1 & S2

JD Created date: 02-Feb-22

JD Updated date: 14-May-24

Version No: 1.1

Job Purpose:

Acquire new customers for payment business and ensure quality customer service for credit card sales.

Acquire credit card business from in-house and open market clients through various modes:

Pitching credit cards to internal bank customers in the branch catchment or via open market/corporate visits, tele sales.

Lead generation and closure through tele calling, e-mailing, direct mailing, and tapping walk-ins.

Checking eligibility, explaining features and pricing for application processing (physical or digital).

Track business for timely submission and processing:

Ensure applications are complete per policy guidelines and submitted daily to the processing unit.

Timely intervention for FTNR (First Time Not Right) cases.

Ensure activation of sold Credit cards:

Sell the right card to the right client with proper explanation of features and offers.

Achieve card activation as per product requirement within 3 months of issuance.

Connect with newly acquired clients to explain spending offers for increasing card usage and cross-sell opportunities.

Educational Qualifications:

Graduate and above

Key Skills:

Good Team spirit

Interpersonal skill

Time Management

Good Communication Skill

Proactive & focused approach

Ability to convince & influence

Experience Required:

1 to 3 Years of work experience in the profile.

Major Stakeholders:

CPA

Operation Team

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