Associate, Operations Support

Concentrix · IT Services & Consulting

IND Gurugram - 2nd, 3rd and 4th Flrs, RMZ Infinity
On-site
Posted today
Closes today
Operations & Supply Chain

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About the job

Job Title:

Associate, Operations Support

Job Description

ROLE: Operations Support Associate / Operations Coordinator

DESIGNATION: Associate, Operations Support

LOCATION: Bangalore

YEARS OF EXPERIENCE: 0-2 Years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Participate in the planning, development, implementation, and support of operational activities across the business

Answer incoming calls, route calls to the appropriate stakeholders, and take accurate messages as required

Respond to customer queries and requests, resolve routine complaints, and escalate complex issues appropriately

Identify opportunities to streamline operational processes and improve efficiencies within and across departments

Coordinate employee engagement initiatives, rewards and recognition programs, and floor activities

Support administrative and operational functions to ensure smooth day-to-day execution of business processes

Maintain accurate records, documentation, and reporting related to operational activities

Collaborate with internal teams to support service delivery and operational excellence initiatives

Key Skills & Knowledge:

Strong verbal and written communication skills

Ability to effectively interact with customers and internal stakeholders

Excellent attention to detail and organizational skills

Strong problem-solving and decision-making abilities

Ability to manage multiple tasks and prioritize work effectively

Self-motivated with a strong sense of urgency and accountability

Ability to work in a fast-paced environment and meet deadlines

Strong relationship-building and interpersonal skills

Proficiency in Microsoft Office applications including Excel, Word, and PowerPoint

Preferred Skills:

Experience in customer service, operations support, administration, or business support functions

Exposure to employee engagement and coordination activities will be an added advantage

Ability to handle customer interactions professionally and empathetically

Strong analytical and process improvement mindset

Education Qualification:

Bachelor's Degree in any discipline from a recognized university

Fresh graduates and candidates with up to 2 years of relevant experience are encouraged to apply

Additional Requirements:

Ability to communicate effectively, both written and verbal

Strong listening skills with the ability to understand and address customer concerns

Demonstrated ability to resolve customer queries independently and efficiently

Ability to learn quickly and adapt to changing business requirements

Strong probing, analytical, and problem-solving skills

Capable of handling complex customer interactions and operational situations

Career Framework:

Performs routine assignments at the entry level of the Professional Career Band

Uses established procedures to solve standard operational problems

Develops knowledge and competence through structured work assignments and on-the-job learning

Receives guidance, direction, and support from supervisors and senior team members

Disclaimer:

Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities

Location:

IND Gurugram - 2nd, 3rd and 4th Flrs, RMZ Infinity

Language Requirements:

Time Type:

Full time

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