Team Leader, FAO

Concentrix · IT Services & Consulting

IND Mumbai
On-site
Posted today
Apply by 12 Nov

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About the job

Job Title:

Team Leader, FAO

Job Description

AP Team Leader for Amherst FAO Process Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Job Description: Team Leader

Exposure to Accounts Payable, General Accounting - international client exposure

Experience working with a BPO/Back-office setup is a must

Qualification Minimum Graduation is a must

Exposure to Accounting Software

Accounting ERP systems like SAP, Oracle etc.

Exposure to Yardi software will be an advantage though not mandatory.

Mon to Fri 4 pm to 1.30 am (but be flexible).

Work from Office in Mumbai.

System knowledge

MS office - Good at Excel

Technical Competencies - Must Have

Ability to manage a team of 8 – 10 team members

End to End Accounts Payable – Invoice processing, Payments, Accruals, Vendor Reconciliation

Manage SLA/KPIs, Daily Volume Management, TAT and Quality

Internal and Client governance – daily/weekly

Able to handle escalations

Attention to detail

Competencies - Good to Have

Exposure to any ticketing tool

Knowledge of any reporting tools

Should be able to support on ideation, process improvement

Training and SOP documentation

Job Responsibilities

The business process includes –

o Action emails and documents received from client

o Update relevant information in Yardi software

o Ensure payments on a timely basis and avoid late fees

o Reconcile vendor balances and necessary accounting actions

o Communicate on emails and calls for information / follow-ups

o Manage large volume of information daily

o Update relevant status and comments on Salesforce

The Job role of the TL includes the below:

o Daily team huddles and work allocation

o Monitor productivity and SLA/KPI performance daily / monthly

o Support in production as required

o QC of team member’s work on sample basis

o Resolve team queries and coaching

o Daily and weekly status updates to client on email and calls

o Regular training and SOP documentation with the team

o Monthly performance management of team members

o Liaise with different client stakeholders as required

o Encourage team and self to participate in soft skills training

o Create a healthy and motivating team environment

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Mumbai - Symphony IT Park - Mumbai02

Language Requirements:

Time Type:

Full time

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