Associate II - BPM

Role: Associate II – BPM Job Summary: Responsible for supporting day-to-day business process operations while ensuring accuracy, quality, and adherence to defined processes and service-level requirements. Key Responsibilities: Execute assigned business processes and transactions according to documented procedures. Review and validate data for accuracy and completeness. Meet defined productivity, quality, and turnaround-time targets. Identify exceptions or process issues and coordinate with appropriate stakeholders for resolution. Maintain accurate records, trackers, and operational reports. Follow established SOPs, client guidelines, and compliance requirements. Support process improvements and other operational activities as required. Preferred Skills: Good analytical and problem-solving abilities. Strong attention to detail and accuracy. Good written and verbal communication skills. Working knowledge of Microsoft Excel and other MS Office applications. Ability to work effectively within defined timelines and process guidelines.