Associate II - BPM

BPM Associate Job Summary Responsible for executing day-to-day business process activities accurately and efficiently while meeting defined SLA, quality, productivity, and compliance requirements. The role involves data processing, validation, issue resolution, and coordination with relevant stakeholders. Key Responsibilities • Perform data processing, verification, validation, and correction activities as per defined process guidelines. • Ensure transactions are completed accurately within defined SLA and productivity targets. • Identify discrepancies and take appropriate corrective actions. • Perform quality checks and maintain accurate process records. • Follow SOPs, client requirements, and applicable compliance and data privacy guidelines. • Escalate exceptions and complex issues to the appropriate team or supervisor. • Collaborate with team members to ensure timely completion of assigned activities. • Maintain confidentiality of client and business information. • Support continuous process improvement initiatives. • Uphold UST values of Integrity, Customer Centricity, Innovation, Collaboration, Excellence, and Respect. Required Skills & Qualifications • Experience: 3+ years of experience in BPM/BPO operations, preferably in healthcare or data-processing operations. • Good analytical and problem-solving skills. • Strong attention to detail and accuracy. • Good knowledge of MS Office. • Good verbal and written communication skills. • Ability to work in a team and meet SLA, quality, and productivity targets. • Willingness to work in night shifts and from office. • Education: Degree/Graduate in any discipline. Shift: Night Shift | 5 Days Work from Office