A_O Manager Field Operations CC (FEB IO) MUM

ü Assist / guide distributors in Service & Parts Operations

ü Implement policies and procedures in dealership network

ü Assist distributors in concern resolution.

ü Ensure to achieve TAT, CSI, DSS & CAPs Targets

ü Channel capability building.

ü Achieve Spare Parts & Lubricants revenue targets

ü Implement warranty policy and monitor warranty cost per Tractor

ü Ensure campaign activities are completed in time.

ü Audit dealerships for processes and Warranty claims

ü Ensure timely product feedback from dealers

ü Ensure distributors get required support from HO in terms of literature, tools, diagnostics, catalogues, etc.

ü Help distributors grow business through Service Marketing activities.

ü Visit fleet operators along with Distributor to instill confidence in our products and services

Experience

12-14 years (BE) / 6-8 years (DME) experience in Service, Field Operations and Parts Operations in Tractors / Farm Machinery. International experience will be an added advantage

Industry Preferred

ü Exposure to dealerships systems and processes with experience in implementing dealership and CSI processes.

ü Experience in handling dealers and customers.

ü Sound technical knowledge with analytical skills

ü Experience in warranty system

ü Exposure to Parts inventory management

ü Business acumen

International Experience will be preferred

B.E. (Mech/ Auto) / Diploma in Mechanical Engineering

Our commitment to Diversity, Equity, and Inclusion

At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive.

We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.

We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.

Together, we rise by embracing differences and building a future that reflects the communities we serve.