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Designing for Uncertainty & Trust

Trust, transparency and explainability in UX Interview Questions

22 questions. All 22 carry a written answer.

  1. #1What does a user need to see to trust an AI recommendation?ConceptFoundational
  2. #2Explain the difference between explainability and transparency in a product context.ConceptIntermediate
  3. #3How do citations change user behaviour, and what happens when they are wrong?CaseAdvanced
  4. #4Design the disclosure that tells a user they are talking to an AI.Artifact critiqueFoundational
  5. #5When does showing the model's reasoning help, and when does it reduce trust?ConceptAdvanced
  6. #6Critique a design that surfaces a chain of thought to end users.Artifact critiqueAdvanced
  7. #7How much should you tell users about which model powers a feature?ConceptIntermediate
  8. #8Describe how you would design for a user who wants to audit an AI decision.CaseAdvanced
  9. #9What transparency is legally required versus merely good practice?ConceptAdvanced
  10. #10Explain how source attribution should work in a RAG product.CaseIntermediate
  11. #11How do you build trust with a user who has had a bad experience with AI elsewhere?CaseAdvanced
  12. #12Design the settings page that gives users control over an AI feature.CaseIntermediate
  13. #13What does honest marketing copy for an AI feature look like?Artifact critiqueIntermediate
  14. #14How do you communicate that user data is or is not used for training?Artifact critiqueAdvanced
  15. #15Explain the trust implications of an AI feature that silently changes behaviour after a model update.ConceptAdvanced
  16. #16Describe an opt-out design that respects users without gutting the product.CaseAdvanced
  17. #17What is the relationship between explainability and regulatory exposure?ConceptAdvanced
  18. #18How would you design transparency for an agent that took ten actions?CaseAdvanced
  19. #19Critique an interface that presents AI output with no indication of its origin.Artifact critiqueIntermediate
  20. #20How do you avoid transparency that overwhelms rather than informs?ConceptAdvanced
  21. #21What trust signals matter most to enterprise buyers specifically?ConceptIntermediate
  22. #22Design the transparency layer for a product I describe.InterviewAdvanced