USI-EH27-Consulting-Customer-S&S -Veeva CRM- Consultant, Technical Transformation
Deloitte USI (US-India offices) · Consulting & Professional Services
- Multiple Locations, India
- On-site
- Posted today
- IT & Infrastructure
About the job
USI-EH27-Consulting-Customer-S&S -Salesforce Apex- Life Sciences- Consultant, Technical Transformation
Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level: Consultant, Technical Transformation or equivalent
As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high-quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.
The candidate should have strong knowledge of Veeva CRM, Salesforce platform fundamentals, pharmaceutical commercial processes, and stakeholder management. This role will support business teams in improving CRM effectiveness, sales operations, and customer engagement capabilities.
Work you’ll do:
The team:
Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!
Qualifications
Must Have Skills/Project Experience/Certifications:
Good to Have Skills/Project Experience/Certifications :
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