Unit Manager - IT

Job Purpose

To provide Level 2 technical support for Azure infrastructure and services in a complex, high-availability environment. The role involves supporting day-to-day cloud operations, resolving escalated issues, assisting in large-scale cloud migrations, and ensuring performance, security, and reliability of mission-critical workloads hosted on Azure.

Key Decisions / Dimensions

A- Minimum required Accountabilities for this role

B- Additional Accountabilities pertaining to the role

Major Challenges

• Supporting heavy workloads in a multi-account, multi-region Azure environment.

• Ensuring high availability and performance during live migrations or failover activities.

• Managing escalated issues across a hybrid cloud or legacy-to-cloud migration setup.

• Maintaining compliance, security, and monitoring standards in a dynamic infrastructure environment.

• Collaborating across multiple teams (infra, security, application, DevOps) under tight SLAs.

Required Qualifications and Experience

a) Qualifications

• Graduation in Computer Science, Information Technology, or a related field.

• 4 to 5 years of hands-on experience in Azure Infrastructure support or System Administration.

b) Work Experience

• Strong experience with Azure core services:virtual Machine, storage, IAM, virtual Network, monitor, Postgresql, Load Balancers, Function app, ACA, AKS, ACR, private endpoint.

• Solid understanding of cloud networking (NAT gateways, route tables, Network security groups).

• Ability to troubleshoot Linux/Windows VMs in Azure.

• Experience with scripting and automation using Bash, PowerShell, or Python.

• Familiarity with Infrastructure as Code tools like Terraform.

• Knowledge of backup, DR, and cost optimization strategies.

• Clear communication and incident handling skills.

• Execute operational tasks: instance resizing, disk expansion, snapshot verification, patching, etc.

• Ensure security compliance and policy enforcement via IAM roles, KMS, Storage policies, and encryption.

• Maintain detailed documentation including infrastructure diagrams, runbooks, and SOPs.

• Participate in incident management and root cause analysis (RCA) for high-severity issues.