Technical Support Engineer

Netapp · Software & Internet

Bangalore, Karnataka, India
On-site
Posted yesterday
Apply by 9 Oct
IT & Infrastructure

About the job

Job Summary

As a Technical Support Engineer 2, you will provide post-sales technical support for NetApp storage and cloud solutions, including AFF, FAS, and Cloud Volumes ONTAP. You will troubleshoot complex hardware, software, and cloud infrastructure issues, analyze logs, identify root causes, and deliver effective solutions to customers. This role requires strong problem-solving skills, customer focus, and collaboration with cross-functional teams to support next-generation data center technologies.

Job Requirements

3 to 5 years of experience in technical support, storage administration, or infrastructure support.Strong troubleshooting and root cause analysis skills.Excellent verbal and written communication skills in English.Experience in two or more of the following areas:

NetApp storage solutions and Data ONTAP

NAS/SAN storage technologies

Linux/UNIX or Windows administration

Data protection and backup technologies

Virtualization platforms (VMware, Hyper-V, Citrix)

Cloud platforms (AWS, Azure, GCP) and Kubernetes

Storage performance tuning and high-availability solutions

Enterprise application interoperability and infrastructure support

Education

Bachelor’s degree in Computer Science, Electrical Engineering, Information Technology, or a related field; or equivalent work experience.

Relevant industry certifications in storage, cloud, or infrastructure technologies are preferred.

Apply on Netapp