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Systems Engineering Senior Specialist

NTT DATA · IT Services & Consulting

  • Hyderabad, IN-TG, India
  • Hybrid
  • Posted today
  • Software Engineering

About the job

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Engineering Senior Specialist to join our team in Hyderabad, Telangana (IN-TG), India (IN).

Role Overview

We are seeking an experienced Senior Systems Engineering Specialist with strong expertise in Apple macOS endpoint management using Microsoft Intune. The role will act as a technical SME and L3 escalation point for enterprise macOS environments, responsible for device lifecycle management, compliance enforcement, security configuration, application deployment, and endpoint modernization initiatives.

The ideal candidate will possess deep knowledge of macOS administration, Microsoft Intune, Apple Business Manager (ABM), Automated Device Enrollment (ADE), Conditional Access, endpoint security, and automation. The individual will work closely with security, identity, service delivery, and infrastructure teams to ensure a secure, compliant, and seamless end-user experience.

Key Responsibilities

macOS Endpoint Management

Administer and manage enterprise macOS devices through Microsoft Intune.
Design and implement device enrollment strategies using Apple Business Manager (ABM) and Automated Device Enrollment (ADE).
Manage the complete macOS lifecycle including provisioning, configuration, compliance, patching, retirement, and asset management.
Configure and maintain device restriction policies, configuration profiles, Wi-Fi profiles, VPN settings, certificates, and software deployment policies.
Support zero-touch deployment and automated provisioning initiatives.

Microsoft Intune Administration

Design and implement Intune device compliance and configuration policies for macOS devices.
Manage device groups, dynamic assignments, application deployment, and software update policies.
Configure and maintain Conditional Access integrations with Microsoft Entra ID.
Deploy and manage Company Portal and self-service application delivery models.
Utilize Intune reporting and analytics to improve endpoint health and compliance.

Security & Compliance

Implement security baselines and hardening standards for macOS endpoints.
Manage FileVault encryption deployment and recovery key management.
Support Microsoft Defender for Endpoint integration on macOS.
Configure compliance policies aligned with organizational security requirements.
Perform remediation of non-compliant devices and security findings.
Support audit, governance, and compliance initiatives.

Application & Patch Management

Package, deploy, update, and retire applications on macOS devices.
Manage App Store, Line-of-Business (LOB), and PKG application deployments through Intune.
Oversee macOS operating system updates and application patching.
Troubleshoot software deployment failures and policy conflicts.
Ensure application lifecycle governance and compliance.

Incident & Problem Management

Act as an L3 escalation point for complex macOS and Intune-related incidents.
Perform root cause analysis and implement preventive solutions.
Troubleshoot enrollment issues, compliance failures, certificate problems, application deployment issues, and Conditional Access challenges.
Participate in major incident and change management activities.

Automation & Continuous Improvement

Develop automation solutions using PowerShell, Shell scripting, and Microsoft Graph API where appropriate.
Implement proactive remediation and monitoring solutions.
Drive operational improvements, process standardization, and service optimization initiatives.
Create and maintain technical documentation, SOPs, troubleshooting guides, and knowledge articles.

Stakeholder Management

Collaborate with security, infrastructure, networking, and identity teams.
Participate in customer governance and operational review meetings.
Provide technical guidance and mentoring to junior engineers.
Support transition, transformation, and modernization projects.

Required Technical Skills

Primary Skills

Microsoft Intune (macOS Management)
macOS Administration
Apple Business Manager (ABM)
Apple Automated Device Enrollment (ADE/DEP)
Microsoft Entra ID (Azure AD)
Conditional Access
Microsoft Defender for Endpoint
Apple MDM Framework

Endpoint Management

Device Compliance Policies
Configuration Profiles
Endpoint Security Policies
Application Deployment
Device Lifecycle Management
Zero-Touch Provisioning
Company Portal Administration

Operating Systems

macOS Ventura / Sonoma and later
iOS / iPadOS (basic administration knowledge)
Windows Endpoint Management (good understanding)

Automation & Scripting

PowerShell
Shell/Bash Scripting
Microsoft Graph API
Automation and Remediation Scripting

ITSM & Processes

ServiceNow (preferred)
Incident Management
Problem Management
Change Management
ITIL Framework

Preferred Certifications

Microsoft Certified: Endpoint Administrator Associate (MD-102)
Microsoft Azure Fundamentals (AZ-900)
Microsoft Azure Administrator (AZ-104)
Apple Device Support
Apple Deployment & Management
ITIL Foundation Certification

Soft Skills

Strong customer-facing communication skills
Excellent troubleshooting and analytical thinking
Ability to operate independently in enterprise environments
Strong documentation and process management skills
Experience mentoring junior engineers
Ability to work in global support and cross-functional teams

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,  https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com  accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .