Student Relation Executive

Kozhikode, India; Kozhikode, India
Hybrid
Posted 7 days ago

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About the job

Experience: 0-3 Years

About Us

Elance is a fast-growing commerce education company delivering professional programs across ACCA, CMA(USA) through offline centers, online platforms, and hybrid learning models. Headquartered in Kerala, we are on a mission to create career-ready professionals through strong academics, industry relevance, and technology-driven systems.

Why Work With Us

Growth-Focused Careers - Clear role ownership, learning opportunities, and leadership exposure.

High-Energy Culture - We value initiative, accountability, and a never-settle mindset.

Purpose-Driven Work - Every role contributes directly to transforming student careers.

Structured & Fair Systems - Transparent KRAs, KPIs, and performance reviews.

Winning Team Environment - We celebrate effort, performance, and milestones together.

Strong Growth Story - Be part of a brand expanding across India and global markets

Job Summary

The Executive – Student Service is responsible for managing student relationships, ensuring high levels of engagement, student referrals, and providing necessary support throughout their academic journey. This role requires excellent communication and problem-solving skills, as well as a student-centric approach to enhance retention and satisfaction.

Key Responsibilities

Act as the primary point of contact for students, addressing their inquiries via calls and emails.

Guide students on course details, enrolment processes, academic schedules, and exam registrations.

Provide personalized support to students, ensuring they stay motivated and engaged throughout their studies.

Handle and resolve student concerns efficiently, ensuring a positive learning experience.

Maintain and update student records, attendance, and feedback in the system.

Collaborate with faculty, academic coordinators, and other departments to enhance student experience.

Assist students with fee payments, installment plans, and financial queries.

Conduct regular follow-ups with students to track their progress and address any challenges.

Organize student engagement activities, webinars, and academic workshops.

Ensure adherence to company policies and escalate complex issues to senior management when necessary.

Key Requirements

Bachelor’s degree in any discipline (Education, Business Administration, or related fields preferred).

Minimum 2 years of experience in student relationship management, customer service, or academic administration.

Strong verbal and written communication skills in English (knowledge of Hindi or regional languages is a plus).

Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.

Excellent interpersonal and problem-solving skills.

Ability to work in a fast-paced environment and handle multiple student queries efficiently.

High level of patience, empathy, and customer service orientation

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