Sr Exec - HV Survey
EXL · IT Services & Consulting
- Noida, Uttar Pradesh, India
- On-site
- Posted today
About the job
Responsible for writing and/or reviewing / editing survey reports submitted by field staff in a manner that is consistent with company policies, procedures and standards
Closely work with field staff to give constructive feedback and resolve all open issues
Follow appropriate Operating procedure
Meet quality goals
Meet office time service goals
Monitor e-mails, and respond in a timely manner
Send reports to clients
Handle additional duties as assigned
Competencies
Good written and verbal communication skills, with an ability to think, react to situations and interact with onshore counterparts /client confidently
Domain experience in Property Insurance (Preferred but not mandatory)
Audit/ QA experience will be desirable
Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines
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Knowledgeable in Microsoft Word, Excel and Power Point
Skills Requirement
Technical Skills (Minimum)
Proficient with computer systems and software including Microsoft Excel, Outlook and Word
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Typing Speed of at least 30 WPM and 90% accuracy
Soft skills (Minimum)
Good Communication Skills –
Able to express thoughts and ideas in an accurate and understandable manner through verbal and written format with internal and external contacts
High Levels of Comprehension –
Able to understand and follow information received from field staff or from the customer
Able to identify the main idea, cause and effect, fact and opinion, make inference, compare and contrast, sequence information, and draw conclusions basis the information acquired or provided
Customer Focus
Identifies and understands the (internal or external) customer’s needs
Detail oriented with excellent follow up skills
Teamwork
Works effectively with the team to accomplish goals, takes action that respects the needs of others and those of the organization
Effective interpersonal skills
Adaptability
Maintains effectiveness despite changes to situations, tasks, responsibilities, and people
Professionalism
Conducting oneself with responsibility, integrity, accountability and excellence
Work Standards
Sets own high standards of performance
Bachelor's degree