Executive

EXL · IT Services & Consulting

Understanding of Indexing rules, Understanding of Proposals, creating forms, creating sold case memos and brochures.

Completes inputting and sharing of Material information accurately and timely in accordance with department metrics and timeframes.

Operates with urgency in a real time service environment

Knowledge of using Web Browser, Search Engine etc

SME/AM/LAM/Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking support

AM/LAM for the purpose of settling issues left unresolved by the SME and monthly evaluation of performance

SME for the purpose of handling process related issues; queries and escalated transactions

QCA for the purpose of associate performance feedback and audit in order to update the training curriculum

Mentors for the purpose of seeking clarifications and answering queries real time

Bachelors Degree with 0 - 2 years of relevant experience