Sr. Associate I, Software Engineering

Alcon · Healthcare & Pharma

Bangalore, India
On-site
Posted today
Apply by 28 Oct
Software Engineering

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Summary of Position:

We are seeking a Sr. Associate I , Digital Adoption Specialist - WalkMe to drive adoption and user enablement across Alcon’s Surgical Digital Health solutions. This role will design and deliver in-app guidance, training experiences, and adoption strategies that help surgeons, clinical staff, patients, and commercial teams effectively use digital products. Working closely with Product, IT, and business stakeholders, you will transform complex workflows into intuitive user experiences using WalkMe.

Key Responsibilities:

Digital Adoption & WalkMe

Design, develop, and maintain WalkMe solutions (Smart Walk-Thrus, SmartTips, Launchers, onboarding flows).

Configure targeting, segmentation, and personalization.

Optimize adoption experiences across Digital Health applications.

Training & Enablement

Develop role-based learning journeys and training content.

Simplify complex workflows into effective in-app guidance.

Apply instructional design and adult learning best practices.

Analytics & Optimization

Monitor adoption, engagement, and completion metrics.

Identify friction points and drive continuous improvement.

Measure and report user adoption and training effectiveness.

Stakeholder Collaboration

Partner with Product, IT, Engineering, and business teams.

Gather requirements and translate user needs into adoption solutions.

Support digital transformation and change initiatives.

Change Management

Drive adoption strategies for product launches and enhancements.

Reduce reliance on traditional training through digital guidance.

Support communication and user engagement plans.

Key Requirements/Minimum Qualifications:

Required

Bachelor's Degree with 3–7+ years in Digital Adoption, Training, Learning & Development, or Change Management.

Hands-on experience with WalkMe or similar DAP platforms (Whatfix, Pendo).

Configuration of WalkMe on the application.

Strong instructional design and stakeholder management skills.

Knowledge of HTML, CSS, and basic JavaScript .

Preferred

WalkMe certification (Builder I/II or higher).

Experience with analytics, change management frameworks (ADKAR/Prosci), LMS platforms, and regulated environments.

Experience supporting enterprise applications (Salesforce, SAP, Workday, ServiceNow).

Key Competencies

User-centric mindset

Strong communication and collaboration skills

Analytical and data-driven problem solving

Ability to simplify complex processes

Adaptability and continuous improvement focus

Success Measures

Increased product adoption and engagement

Reduced training and support effort

Improved workflow completion rates

Measurable business impact and user satisfaction

Work hours: 1 PM to 10 PM IST

Relocation assistance: Yes

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

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