Responsible for monitoring application and infrastructure health using Dynatrace, Splunk and Zabbix, responding to P1 (Priority 1) alerts, and performing initial-level debugging and escalation to ensure minimal downtime
Primary Responsibilities:
•Incident Management and Debugging - Perform initial triage and root cause analysis (RCA) for P1 incidents
•Follow defined runbooks and SOPs for common P1 scenarios
•Coordinate with application, database, network and infrastructure teams during incidents
•Escalate unresolved issues to L2/L3 teams with proper documentation
•Update incident tickets in tools such as ServiceNow or Jira with findings and actions taken
•Participate in post-incident reviews and contribute to RCA documentation
•Communication and Reporting - Send timely incident notifications and status updates to stakeholders
•Maintain shift handover notes with open issues and pending actions
•Document recurring issues and suggest improvements to monitoring setup
•Attend daily/weekly operations review meetings
•Application Troubleshooting - Troubleshoot application startup failures and deployment issues
•Investigate REST API failures, connection issues and timeout problems
•Analyze slow transactions using Dynatrace PurePath tracing
•Monitoring and Alerting - Monitor real-time dashboards in Dynatrace, Splunk and Zabbix during assigned shifts
•Acknowledge and triage incoming P1 alerts within defined SLA timeframes
•Ensure all critical alerts are reviewed and no alert goes unattended
•Validate alert thresholds and reduce false positives by working with senior engineers
•Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
•Monitoring and Observability Tools - Hands-on experience with Dynatrace: dashboards, PurePath tracing, Smartscape and Davis AI
•Working knowledge of Splunk: log analysis, SPL queries, saved searches and alerting
•Familiarity with Zabbix: host monitoring, triggers, templates and alert management
•Incident Management - Experience handling P1/P2 incidents: triage, escalation and resolution
•Familiarity with ServiceNow or Jira for ticket management and documentation
•Knowledge of ITIL fundamentals: incident, problem and change management
•Demonstrated ability to follow runbooks and SOPs independently
•Debugging and Root Cause Analysis - Experience correlating data across multiple tools to isolate failures
•Basic understanding of application performance monitoring (APM) concepts
•Proven comfortable working with Linux command line for basic server-level debugging
•Demonstrated ability to analyze logs, traces and metrics to identify root cause
•Scripting and Automation - Exposure to API-based integrations between monitoring tools
•Basic scripting in Shell, Java or PowerShell for alert automation and log parsing
•Ability to write and optimize SPL queries in Splunk
•Application Troubleshooting - Experience troubleshooting Java applications built using Spring Boot and Microservices
•Demonstrated ability to analyze Java exception logs and stack traces
