ServiceNow HAM Pro Specialist

Infosys · IT Services & Consulting

Bangalore, India
On-site
Posted today
IT & Infrastructure

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Responsibilities

We are seeking an experienced IT Asset Management professional with expertise in ServiceNow HAM Pro to manage end-to-end hardware asset lifecycle operations, asset governance, reconciliation, audits, reporting, and process improvement initiatives. The ideal candidate should have strong experience in ServiceNow ITAM/HAM modules, compliance management, vendor coordination, and asset lifecycle governance.

Key Responsibilities

Manage end-to-end Hardware Asset Management (HAM) lifecycle in ServiceNow.

Maintain asset inventory accuracy through reconciliation and audit processes.

Perform asset onboarding, transfer, refresh, retirement, disposal, and recovery activities.

Ensure compliance with asset management policies, controls, and governance frameworks.

Perform periodic asset audits and maintain audit readiness.

Drive process improvements across ITAM and HAM operations.

Coordinate with ServiceNow development teams for HAM enhancements, workflows, and catalog improvements.

Manage vendor engagements for asset procurement, disposal, logistics, and lifecycle management.

Create dashboards, KPI reports, metrics, and executive-level reporting.

Ensure SLA adherence and operational excellence across asset management functions.

Support stakeholders with inventory planning, forecasting, and lifecycle decisions.

Mandatory Skills

ServiceNow HAM Pro

IT Asset Management (ITAM)

Hardware Asset Management

Asset Lifecycle Management

Asset Reconciliation

Asset Audits

Inventory Management

Asset Governance & Compliance

ServiceNow Reporting & Dashboards

Vendor Management

Educational requirements

MCA,MTech,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology

Preferred skills

Domain->Service Management->IT Asset Management,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Domain->Enterprise Asset Management->IT Asset Lifecycle Management,Technology->Infra_ToolAdministration-ConfigManagement->CA CMDB

Experience: 3-6 years

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