Service Delivery Lead
Tiger Analytics · IT Services & Consulting
- Bengaluru, Karnataka, India / Chennai, Tamil Nadu, India
- On-site
- Posted today
- Operations & Supply Chain
About the job
12+ years of IT experience with 3+ years of working in a playing role as Service Delivery Manager for a large customer.
A fair degree of technical understanding of Data Engineering-based programs and Analytics
concepts involving Cloud-based ETL and BI-based programs, preferably on the Azure platform.
Experience in various SDM areas including Service Management, Incident tracking Service Management, RCA,
Problem management, change management.
Experience in managing the prod environment, incident/ticket management, problem resolution, ensuring that systems,
procedures, and methodologies are in place to support outstanding service delivery & process management on
Service Management.
Proficiency in leading both physical and virtual teams along with 3rd party vendors, exceptional knowledge in Agile
delivery principles, solid resource planning and problem-solving skills.
People Management – Managing team morale and building a high-energy, high-performance team. Plan and
execute people rotation, training, and mentoring.
Strong knowledge of SLA Management, Incident/response tools, and Release management.