Senior Process Executive
Infosys · IT Services & Consulting
- Bangalore, India
- On-site
- Posted today
- Operations & Supply Chain
Responsibilities
General Skills (Communication and Soft
Skills)
Ability to effectively listen and respond appropriately, probe and position to create a dialogue with the customer to build a positive experience
Ability to empathize and relate to customers
Prioritize the customer’s needs and concerns throughout the call
Ability to efficiently handle complicated concerns and provide alternate solutions or options while keeping in mind customer’s needs and considering business impact
Can structure a call in an organized,efficient, and professional manner which is easy to understand by the
customer
Ability to present oneself as positive,polite, and professional throughout the call
Technical Skills
Basic knowledge and understanding of overall client process
Identifies routine customer needs/problems and determines solutions/options to resolve problems using current workflow
Comes up with new idea/s to improve own work area
Technical functional knowledge – possesses technology savviness and adept in adapting to any changes in tools and processes
Educational requirements
BCom
Preferred skills
Customer Service->Regular Customer Service
Experience: 1-3 years