Analyst

Participate in domain and soft skills training programme and give feedback to Managers on training programmes IN ORDER TO improvements and measiring effectiveness

Measure Metrics around SLAs and submit the same to the operations manager IN ORDER TO make sure deliveries are made as per client requirement

Adheres delivery of domain intensive work to the quality plan designed IN ORDER TO ensure productivity improvements

Conducts performance appraisals and ensures development of direct reports IN ORDER TO ensure a motivated and productive workforce

Execute on SOW; sustain /exceed SLA commitments in domain intensive areas IN ORDER TO sustain business

Measure Metrics around SLAs and submit the same to the operations manager IN ORDER TO make sure deliveries are made as per client requirement

Actively interacts and works with client stakeholders IN ORDER TO ensure delivery is on track, prevent escalations

Creation of reusable artificats IN ORDER TO contrbute to an updated knowledge repository

Process Reengineering

Implements ideas around process improvements / reengineering so that turnaround time of work is reduced and accuracy is improved IN ORDER TO improve CSAT scores and meet SLAs around productivity improvement

Identify and execute transformation projects IN ORDER TO deliver project goals

Educational requirements

MBA

Analytics

Experience: 2-10 years