Experience: 1 - 2 Years
About GoKwik
GoKwik is India's leading D2C Commerce Growth Platform, helping 15,000+ brands acquire, convert, engage, and retain shoppers. Powered by a network of 200M+ shoppers, 500M+ checkouts, and 1.5B+ customer conversations, we're building the operating system for commerce growth.
Why This Role Matters
At GoKwik, Operations is a growth function that connects customer experience, technology, and business outcomes. As an Senior Associate – Business Operations, you will help streamline merchant-facing workflows, solve operational challenges, and build scalable, AI-enabled processes that improve efficiency and customer experience. This role is ideal for someone who takes ownership, thinks analytically, and actively looks for smarter ways to work.
What You’ll Own
•Merchant Onboarding & Operational Readiness: Drive end-to-end merchant onboarding and ensure operational workflows are set up for smooth execution.
•Operational Workflow Management: Own day-to-day processes, monitor service-level agreements (SLAs), and ensure timely and accurate execution.
•Process Improvement: Identify bottlenecks, eliminate inefficiencies, and streamline manual workflows to improve productivity and customer experience.
•AI & Automation: Leverage AI tools and technology to automate repetitive tasks, simplify workflows, and improve operational efficiency.
•Data Analysis & Insights: Analyse operational data, identify trends, and recommend actionable improvements to business processes.
•Cross-Functional Collaboration: Work closely with Customer Success, Product, Engineering, and Business teams to resolve merchant challenges and improve service delivery.
•Merchant Experience: Understand recurring merchant pain points, act as the voice of the customer, and drive improvements across operational touchpoints.
•Scalable Systems & Documentation: Build and improve standard operating procedures, process documentation, and workflows that support business growth.
Who You Are
•Have 1–2 years of experience in Operations, Business Operations, Customer Success Operations, Program Management, Customer Support, or a related role.
•Possess strong analytical, problem-solving, and stakeholder management skills.
•Are proficient in Excel or Google Sheets and comfortable working with operational data.
•Are familiar with AI tools such as ChatGPT, Gemini, or Claude and actively explore ways to use technology to work smarter.
•Have strong written and verbal communication skills, along with attention to detail.
•Can manage multiple priorities, adapt quickly, and work effectively in a fast-paced environment.
•Demonstrate a strong learning mindset, curiosity, and willingness to take ownership beyond assigned tasks.
•Have prior experience in SaaS, D2C, eCommerce, FinTech, or a high-growth startup environment; this is an added advantage.
Why GoKwik
At GoKwik, Operations is more than execution—it's an opportunity to shape how the business scales. You'll work on meaningful operational challenges, build AI-first and scalable systems that support thousands of brands, and collaborate with ambitious teams that value ownership, speed, innovation, and measurable impact.
