Process Lead
Infosys · IT Services & Consulting
- Chennai, India
- On-site
- Posted today
- Customer Service & Support
Responsibilities
Experience: Approximately 8–12+ years
Role purpose
Lead service-provider delivery and operational controls for public-markets workflows, while ensuring judgment-based decisions and final approvals are escalated to CPP Investments.
Key responsibilities
Oversee delivery across onboarding, trade capture, matching, settlement, corporate actions, collateral, market data, pricing, P&L support and OTC static data.
Set daily priorities around market deadlines, high-value or complex exceptions, failed trades, material breaks and critical corporate-action events.
Own service-provider SLA/KPI performance, quality reviews, control evidence, issue logs and operational reporting.
Coordinate complex escalations with CPP Investments, custodians and counterparties within approved engagement protocols.
Review exception trends and root causes; drive SOP, workflow, automation and data-quality improvements.
Provide technical oversight, workload management, cross-training and coaching for junior and middle-level staff.
Domain knowledge and systems
SME-level knowledge across listed securities, fixed income, securities financing, FX and bilateral/OTC derivatives.
Broad proficiency across the Public IO platform landscape, including Murex, SCD/SimCorp, Bloomberg, Quantum/Cash Master, CTM/GTSS, collateral and reconciliation tools.
Educational requirements
BCom
Preferred skills
India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking
Experience: 4-8 years