Process Executive - Customer Service Representative

Infosys · IT Services & Consulting

General Skills (Communication and Soft

Skills)

Ability to effectively listen and respond appropriately, probe and position to create a dialogue with the customer to build a positive experience

Ability to empathize and relate to

customers

Prioritize the customer’s needs and

concerns throughout the call

Can structure a call in an organized,

efficient, and professional manner which is easy to understand by the customer

Ability to present oneself as positive,

polite, and professional throughout the call

Technical Skills

Basic knowledge and understanding of overall client process

Identifies routine customer needs/problems and determines solutions/options to resolve problems using current workflow

Technical functional knowledge –possesses technology savviness and adept in adapting to any changes in tools and processes

Educational requirements

BCom

Customer Service->Regular Customer Service

Experience: 0-1 years