Presales Solution Architect – Digital Workplace Services
UST · IT Services & Consulting
- Noida, Gurugram, Hyderabad, Bangalore
- On-site
- Posted today
- Sales & Business Development
About the job
Support solution design, proposal development, and customer engagements across Digital Workplace Services opportunities.
Combine strong workplace domain expertise with emerging AI-driven workplace technologies to develop innovative and competitive solutions.
Understand customer business requirements and translate them into tailored, AI-enabled Digital Workplace solutions.
Clearly articulate the business and technical value of proposed solutions to customers and internal stakeholders.
Partner with Sales, Delivery, Practice, and Technology teams to build differentiated offerings and win strategies.
Operate as a Digital Workplace generalist with broad solutioning experience and deeper expertise in one or more workplace domains. Key Solution Areas
Workplace AI, Generative AI, and Agentic AI Assistants
Service Desk & End User Support
Field Services
Digital Employee Experience (DEX)
Unified Endpoint Management (UEM)
Endpoint Analytics & Automation
Microsoft 365, Microsoft Copilot, Intune, and Teams
Windows 365, Azure Virtual Desktop (AVD), and VDI Key Skills &
Experience
8–12 years of experience in Digital Workplace Services, End User Computing (EUC), or IT Infrastructure Services.
Proven experience in presales, solution architecture, consulting, or technical sales support.
Knowledge of Workplace AI, Generative AI, Agentic AI assistants, and automation-driven workplace solutions.
Experience using Generative AI tools for:
Proposal development
RFP/RFI responses
Solution documentation
Content acceleration
Strong expertise in:
Service Desk & End User Support
Field Services
Digital Employee Experience (DEX)
Unified Endpoint Management (UEM)
Endpoint Analytics & Automation
Microsoft 365, Microsoft Copilot, Intune, and Teams
Windows 365, Azure Virtual Desktop (AVD), and VDI technologies • Familiarity with ITSM, ITIL, workplace transformation, and operational service models.
Strong documentation, presentation, and client-facing communication skills, combined with commercial awareness.
Key Responsibilities
Solution Design & Architecture
Support end-to-end solutioning for Digital Workplace Services opportunities.
Develop solution architectures, service descriptions, operating models, and transformation roadmaps.
Design AI-enabled workplace solutions that improve:
Employee experience
Productivity
Operational efficiency
Define assumptions, dependencies, exclusions, risks, customer responsibilities, and third-party responsibilities.
Ensure solutions align with customer objectives, operational requirements, and delivery capabilities.
Presales & Bid Support
Contribute to RFP/RFI responses, technical proposals, and client presentations.
Conduct customer discovery workshops, requirement-gathering sessions, and assessments.
Develop:
Solution proposals and response documents
Client presentations and bid-orals decks
Executive narratives and supporting solution artefacts
Leverage Generative AI tools to accelerate proposal development, solution documentation, and content creation.
Address technical, operational, and commercial questions related to proposed solutions.
Estimation & Commercials
Develop effort estimates, costing inputs, resource models, and technology requirements.
Work with Pricing, Finance, and Delivery teams to validate solution cost, feasibility, and competitiveness.
Participate in solution reviews, risk reviews, and commercial approval processes.
Ensure proposed commitments are measurable, deliverable, and commercially viable.
Collaboration & Innovation
Collaborate with Sales, Delivery, and Technology teams to build differentiated offerings and win strategies.
Engage OEMs, product vendors, and technology partners as required.
Stay current with industry trends in:
AI-powered workplace services
Automation and Agentic AI
Modern endpoint management Preferred Certifications
ITIL Foundation / ITIL
Microsoft 365 Certified
Microsoft Azure Fundamentals / Azure Certifications
Microsoft Copilot or Generative AI Certifications Ideal Candidate A customer-focused solution architect with strong Digital Workplace expertise, capable of translating business requirements into innovative, AI-enabled workplace solutions and supporting successful pursuit outcomes.