Phone & Pivot Audit - India (Voice)
EXL · IT Services & Consulting
- Noida, Uttar Pradesh, India
- Hybrid
- Posted today
- Finance & Accounting
About the job
Role: Voice Phone Auditor, A2 Level
Location: Noida, Hybrid
Shift Timing: US Shifts 5:00 PM to 2:00 AM IST
Education - Graduate in any stream.
Communication Skills:Speech X B2-8 or above, and good reading comprehension skills.
Experience: Minimum 2 year of experience in a voice process supporting US customers
Key Responsibilities: Contacting insureds to collect financial and business information required for premium audits and preparing the corresponding audit reports
Pre-screening for Ops round : Check basic arithmetic skills, including percentage calculations to assess analytical ability
Average Handling Time (AHT): Approximately 45 minutes per transaction
CTC Range: INR 4 LPA to INR 6 LPA
Immediate Joiner
Candidate Location - Candidates must be based in Delhi NCR only
Premium Audit Auditor - Key Responsibilities
A Voice Premium Auditor is responsible for conducting premium audits through phone-based interactions with insureds to collect and verify payroll, exposure, and business details for accurate premium calculation.
Conduct Voice-Based Audits
Contact insureds via phone to collect required audit information
Explain audit requirements, timelines, and document needs clearly
Handle inbound and outbound audit-related calls professionally
Verify payroll and exposure details using supporting documents (e.g., Form 941)
Identify discrepancies and ensure correct classification and exposure reporting
Communicate audit requirements and resolve queries professionally
Prepare clear audit summaries and documentation
Follow up for missing information and ensure timely closure of audits
Maintain accuracy, compliance, and quality standards
Education - Graduate in any stream.
Communication Skills:Speech X B2-8 or above, and good reading comprehension skills