People Quality & Effectiveness Expert

Haleon · Consumer Goods (FMCG)

Bengaluru Campus 31
On-site
Posted today
Apply by 9 Nov
Operations & Supply Chain

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About the job

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Hello . We’re Haleon . A new world-leading consumer health company. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne , Panadol , Advil , Voltaren , Theraflu , Otrivin , and Centrum – through a unique combination of deep human understanding and trusted science. Brands that are known and trusted to deliver. What’s more, whilst our brands have history, our company is new, fresh and forming, shaped by all who join us. We are at the forefront of building a new sector of consumer health and for Haleon, co-creating our unique culture. Care to join us. It isn’t a question.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

About the team

People Solutions Excellence exists to drive executional excellence in HR operations, services and transactions. We help improve how People Solutions operates by making processes simpler, services better, decisions more data-driven, and change more successful.

We're a global team of experts in process improvement, people experience, service excellence, data and analytics, reporting, and project delivery. Working closely with our HR Centres of Excellence and People Solutions teams, we solve problems, streamline ways of working, and drive continuous improvement.

Our role is to create consistent, scalable solutions that work globally while allowing for local needs where required. We bridge the gap between business requirements and operational delivery; helping People Solutions deliver better experiences, stronger outcomes, and lasting adoption of change.

The People Quality & Effectiveness team is responsible for setting our service standards, strengthening controls and driving continuous improvement across People Solutions. Team is responsible for building a consistent quality, effectiveness and governance framework that enables People Solutions to operate with clarity, control and scale, with digital as the front door and employee experience at the centre.

About the role

The People Quality & Effectiveness Expert is responsible for strengthening the quality, consistency and effectiveness of People Solutions services. Reporting to the Head of People Quality & Effectiveness, this role uses service data quality reviews, root cause analysis, HR controls, audit insight and customer feedback to identify what is working, what needs to improve and where action is needed.

Working as part of People Solutions Excellence, the role partners closely with Global Operations delivery teams, Global Process Owners, People Experience & Change, and specialist operations teams to help close the improvement loop, reduce friction and support more reliable, controlled and employee-centred services.

Key responsibilities:

Support the delivery and execution of HR Controls across global services.

Support audit readiness, control execution, compliance monitoring and evidence management across People Solutions services.

Monitor service performance through KPIs, SLAs, NPS, dashboards, scorecards, quality reviews and trend analysis.

Identify service gaps, quality issues, process exceptions and operational risks, using evidence-based insight to recommend practical improvements.

Lead or support root cause analysis, ensuring findings are clearly documented, actions are agreed and lessons learned are shared.

Track corrective and preventive actions, remediation plans and improvement commitments through to closure and effectiveness review.

Maintain quality, RCA, controls, risk and action repositories so that information is clear, current and easy to act on.

Support Business Continuity Planning activities including plan maintenance, testing, exercises, remediation tracking and reporting.

Ensure our Quality Assurance Framework and Governance are implemented globally.

Partner with Global Process Owners and service delivery teams to translate quality insight into process improvements, control enhancements and better employee and manager experiences.

Prepare clear reporting and insight packs for governance forums, highlighting risks, themes, progress and recommended actions.

Contribute to a culture of continuous improvement by challenging duplication, reducing friction and supporting standardised ways of working.

Role model Haleon behaviours by unlocking value at pace, collaborating for impact and growing yourself and others.

About you

Technical and functional expertise:

8-10 years of experience in HR shared services, People Services, service delivery, operational excellence, quality, audit, compliance, risk or continuous improvement, ideally within global, complex environments.

Good understanding of HR operations, service processes, controls and employee and manager experience.

Strong analytical skills, with the ability to interpret data, identify trends and turn insight into practical action.

Strong hands-on proficiency in Microsoft Power BI, including data modelling, dashboard development, visualisation and reporting. Practical experience using Microsoft Power Apps to build or enhance business applications and workflow solutions.

Knowledge of quality management, audit, risk, compliance, business continuity and/or Lean Six Sigma methods. Professional certification or training in quality, risk, audit, project management or continuous improvement is advantageous.

Comfortable working with HR systems, reporting tools and service platforms such as Workday, ServiceNow, Power BI or equivalent tools.

Leadership and behavioural capabilities:

Exceptional stakeholder management and relationship-building skills.

Strong communication and influencing capabilities with the confidence to explain issues clearly and work collaboratively with stakeholders across global, virtual and cross-functional environments.

Ability to influence without direct authority and navigate competing priorities effectively.

A continuous improvement mindset, with curiosity, practical problem-solving skills and a focus on making services simpler and better.

Organised and detail-oriented with a focus on compliance, governance and operational excellence, and the ability to manage multiple priorities, track actions and follow through to completion.

Demonstrable capability to lead change, drive adoption and deliver sustainable business outcomes, preferably in complex environments.

Job Posting End Date

2026-11-10

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.

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