Ops Support Expert, NASC, North America Supply Chain (NASC)

Amazon · Retail & E-commerce

Bengaluru, Karnataka, India
On-site
Posted today
Operations & Supply Chain
full-time

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About the job

Amazon is a global leader in e-commerce and cloud computing, headquartered in Seattle, Washington. Since its inception in 1995, Amazon has strived to be the world's most customer-centric company, catering to a global customer base, which includes not only consumers but also our sellers and vendors (selling partners). Our platform empowers

world-class retail brands and individual sellers to increase sales and reach new customers.

The Process Associate (Level 3) executes defined workflows in an SOP-driven environment, ensuring tasks are completed accurately, consistently, and within SLA timelines. The role requires strict adherence to standard operating procedures, with a focus on quality, productivity, and compliance.

The role operates in a fast-paced environment and requires a self-starter with strong attention to detail and analytical rigor. The candidate should be able to work effectively across teams, partners, and leadership, using data to drive clear and structured communication. The role also requires the ability to independently identify and resolve issues with minimal guidance.

Key job responsibilities

Execute tasks in line with defined SOPs, ensuring accuracy and turn around time adherence

Perform input validations and follow checklists to ensure completeness of outputs

Identify and flag defects, exceptions, and SOP gaps to relevant stakeholders

Maintain process compliance and documentation standards

Support volume spikes and task transitions based on business needs

Navigate internal tools and use MS Office (especially Excel) to track, analyze, and manage data workflows

Make sound decisions when handling ambiguous or incomplete information

Adapt to changing priorities, volume spikes, and task transitions without impacting metrics

Participate in training and cross-skilling across multiple tasks

Identify operational challenges and recommend improvements, including automation and process enhancements

Work in rotational shifts within a 24/7 environment with weekly offs on any two days

Basic qualifications

Bachelor's degree

Communication Skills: Strong verbal and written English communication skills

1+ years of relevant work experience.

Strong attention to detail and ability to follow structured instructions

Analytical and problem-solving skills

Ability to manage repetitive tasks across different workflows with high accuracy

Preferred qualifications

Knowledge of and proficiency in Excel and SQL

Experience in operations or SOP-driven environments

Familiarity with quality metrics and audit processes

Ability to handle multiple tasks with quick turnaround times

Key Metrics: Productivity (TPH/Output per hour), Quality/Error Rate, SLA/TAT adherence, SOP compliance

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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