Live Ops Support Engineer, Prime Video Experience Technology

Amazon · Retail & E-commerce

Hyderabad, Telangana, India
On-site
Posted today
IT & Infrastructure
full-time

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About the job

Prime Video Experience Technology is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. You'll play a key role in maintaining and improving the reliability of our core technology infrastructure for Prime Video.

Key job responsibilities

Provide technical support for Prime Video's core technology systems

Troubleshoot and resolve complex technical issues

Develop and maintain support scripts and documentation

Collaborate with cross-functional teams to improve system reliability

Perform root cause analysis and implement preventive measures

A day in the life

Monitor system performance and respond to critical incidents

Conduct in-depth technical investigations

Create and update technical documentation

Engage with internal stakeholders to resolve escalated technical challenges

About the team

Prime Video Experience Technology supports the backbone of our streaming technology. We're a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement.

Basic qualifications

2+ years of technical support experience

Experience troubleshooting and debugging technical systems

Experience communicating technical details verbally and in writing

Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities

Minimum experience of 1 year in a Level-2 role with exposure to ticket creation and escalation, including incident management and metrics reporting

Exposure to AI-powered tools for diagnostics, triage, or operational support

Proven ability to perform root cause analysis and drive corrective actions that prevent recurrence

Preferred qualifications

Knowledge of networking protocols such as HTTP, DNS and TCP/IP

Knowledge of AWS or cloud technologies

Understanding of video encoding and transcoding technologies

Knowledge in software development or scripting in modern programming languages

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