MCCF: Seller Support Associate, Seller Partner Support, Multi Channel Commerce Fullfilment

Amazon · Retail & E-commerce

Bengaluru, Karnataka, India
On-site
Posted today
Customer Service & Support
full-time

About the job

The Multi-Channel Commerce Fulfillment (MCCF) Seller Support Associate serves as the crucial interface between Amazon and our business partners, supporting sellers who utilize Amazon's fulfillment services for their off-Amazon sales channels. This role is responsible for MCF, Buy with Prime (BwP) and ASCS support, providing expert assistance to sellers leveraging Amazon's fulfillment capabilities across off-Amazon sales channels (like Shopify).

Key job responsibilities

Navigate and excel in a fast-paced environment while managing multiple seller inquiries through Multi-Channel Fulfillment (MCF), Buy with Prime (BwP) and ASCS (Amazon Supply Chain Services) operations via Seller Central, Supply Chain Portal, Buy with Prime Merchant Console and ASCS Console

Provide comprehensive Buy with Prime support, including integration guidance, troubleshooting, and operational assistance to ensure sellers can successfully offer Prime benefits on their own websites

Provide MCF support including onboarding, catalog uploads, troubleshooting, listings, products, inventory questions, and PO (Purchase Order) processes for bulk inventory sent to MCF

Support top-tier MCF and ASCS managed merchants with high-quality case handling

Quickly adapt to new processes, tools, and business requirements while maintaining high-quality support standards and meeting SLAs

Follow dedicated support paths and processes specific to both MCF and Buy with Prime program requirements

Work closely with program managers to implement new initiatives while maintaining daily operational excellence

Demonstrate flexibility in handling evolving business needs, new information, and process changes while maintaining performance metrics

Basic qualifications

Experience with Microsoft Office products and applications

Speak, write, and read fluently in English

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Graduate- full time (complete)

Preferred qualifications

Track record of ownership and bias for action & AI Knowledge

Must be a part of SPS (Seller Partner Support) and have SPS Knowledge

Demonstrated expertise in FBA, Catalog/Feeds, and Merchant operations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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