Central Operations Support Executive, German, DE Seller Flex, Easyship- Control Tower- EU5

Amazon · Retail & E-commerce

Bengaluru, Karnataka, India
On-site
Posted today
Customer Service & Support
full-time

About the job

The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centers. The job requires someone who is proficient in German, and has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.

This team supports inbound and outbound operations via voice and non-voice channels. We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.

Roles and Responsibilities:

Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives

Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations

Train and direct sellers for execution and adherence of norms and practices

Devise and deploy SOP's, analyses data, and propose features and processes, which focus on improving the Seller experience

We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.

Basic qualifications

1+ years of professional work, or 1+ years of Amazon experience

Preferred qualifications

Experience with automation and any version control tools, or experience in SQL Server/MySQL

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