Lead - MFI Service & Operations

Job Purpose

“This position is open with Bajaj Finance ltd.”

• Own and deliver automated Business Compliance reporting & dashboards for MFI and Gold businesses with high accuracy and timeliness

• Build and optimize SQL-based data pipelines and logic to support scalable analytics and reporting needs

• Design and implement Regulatory and Non-Regulatory KPI frameworks, enabling standardized performance and compliance tracking

• Drive end-to-end automation of calling workflows, including trigger-based case identification, prioritization, allocation, and disposition tracking

• Develop AI-driven monitoring solutions for real-time KPI tracking and proactive risk identification

• Create and enhance SFDC dashboards and reports to enable actionable insights for business stakeholders

• Collaborate with cross-functional teams to translate business requirements into data and automation solutions

• Continuously improve data quality, process efficiency, and automation coverage across compliance analytics

Required Qualifications and Experience

• Strong SQL and data analytics expertise

• Exposure to automation, dashboards (Power BI/Tableau/SFDC), and analytics tools

• Problem-solving mindset with high ownership and execution focus