Lead I - Enterprise Solutions

ServiceNow Developer Role Summary UST is seeking an experienced ServiceNow Developer to support one of the leading healthcare providers in the United States. The ideal candidate will have strong expertise in ServiceNow development, configuration, integration, and implementation across multiple platform modules. This role involves designing, developing, validating, and supporting ServiceNow solutions across ITSM, ITOM, SPM, and CWM while ensuring scalability, quality, and alignment with business requirements. Key Responsibilities Design, develop, configure, and enhance ServiceNow solutions across ITSM, ITOM, SPM, and CWM modules. Develop and maintain Service Catalog items, workflows, Flow Designer solutions, fulfillment processes, Business Rules, Client Scripts, UI Policies, Script Includes, and ACLs. Review, validate, and optimize ServiceNow configurations generated through automation tools, including catalog items, workflows, and process configurations. Configure and validate CMDB structures, Configuration Items (CIs), and Discovery processes to ensure data integrity and accuracy. Support Strategic Portfolio Management (SPM) capabilities, including portfolio, demand, and project-related configurations. Configure and maintain Collaborative Work Management (CWM) workspaces, boards, and associated workflows. Support data migration activities, including import sets, transform maps, data validation, reconciliation, and issue resolution. Develop and troubleshoot integrations between ServiceNow and external applications using REST APIs, SOAP APIs, IntegrationHub, and other integration frameworks. Perform technical analysis, root cause investigation, defect resolution, and platform enhancements. Support System Integration Testing (SIT), Automated Test Framework (ATF) regression testing, User Acceptance Testing (UAT), and production validation activities. Participate in solution design workshops, technical reviews, code reviews, release management, deployments, and post-production support. Collaborate with architects, business analysts, QA teams, and business stakeholders to translate requirements into scalable and maintainable solutions. Ensure adherence to ServiceNow development standards, governance policies, and best practices. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent work experience. 5-7 years of hands-on experience in ServiceNow development, implementation, and support. Strong expertise in ITSM modules, including: Incident Management Problem Management Change Management Request Management Service Catalog Hands-on experience with: ITOM CMDB Configuration Item (CI) Management Discovery Experience in Strategic Portfolio Management (SPM), including portfolio and demand management. Experience configuring Collaborative Work Management (CWM) workspaces, boards, and workflows. Strong ServiceNow scripting expertise: JavaScript Business Rules Client Scripts Script Includes UI Policies ACLs Experience with Flow Designer, workflow automation, and fulfillment processes. Strong knowledge of REST/SOAP APIs, IntegrationHub, and third-party system integrations. Experience with data migration, import sets, transform maps, reconciliation, and data validation. Solid understanding of SIT, ATF, UAT, and defect management processes. Excellent troubleshooting, analytical, and problem-solving skills. Strong verbal and written communication skills with the ability to work effectively with technical and business stakeholders. Preferred Qualifications ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD) certification. Additional ServiceNow implementation certifications are highly preferred. Experience working on large-scale ServiceNow transformation or implementation programs. Experience in Agile/Scrum delivery environments. Ability to mentor junior developers and conduct technical code reviews. Experience 5-7 Years of Relevant ServiceNow Development Experience Location Onsite/Hybrid/Remote (as per project requirements) Skills ServiceNow, ITSM, ITOM, CMDB, Discovery, SPM, CWM, Service Catalog, Flow Designer, JavaScript, Business Rules, Client Scripts, Script Includes, IntegrationHub, REST APIs, SOAP APIs, Data Migration, Import Sets, Transform Maps, ATF, UAT, Agile Scrum