Lead Consultant Enterprise Apps
Birlasoft · IT Services & Consulting
- Pune, India
- Hybrid
- Posted today
- Apply by 27 Nov
- Consulting & Strategy
About the job
Area(s) of responsibility
Salesforce CRM Analytics + PM
Experience: 5–7 years
Domain: Manufacturing & Automotive
Work Location: Pune – Balewadi
Work Model: Hybrid
Key Responsibilities
Work closely with business users, stakeholders, and cross-functional teams to understand business objectives, processes, pain points, and analytics/reporting requirements.
Lead requirement-gathering , business discussions, and discovery sessions; analyze requirements and translate them into functional and technical requirements for CRM Analytics solutions.
Act as a Project Manager for assigned analytics initiatives, including planning, scope management, prioritization, effort coordination, dependency tracking, risk/issue management, and timely delivery.
Serve as the primary interface between business users and technical teams , ensuring requirements, priorities, solution expectations, and delivery status are clearly communicated.
Manage the end-to-end delivery lifecycle , including requirement analysis, solution design, development coordination, testing/UAT, deployment, business validation, and post-production support.
Coordinate with business users for UAT, feedback, sign-off, adoption, and continuous improvement of analytics solutions.
Design and develop Salesforce CRM Analytics datasets, lenses, dashboards, and stories to provide actionable insights and support data-driven decision-making.
Configure and customize Salesforce CRM Analytics applications using SAQL, dataflows, and recipes based on business requirements.
Integrate Salesforce CRM Analytics with external data sources, including Salesforce CRM, ERP systems, and other third-party applications .
Demonstrate a good understanding of DMS and related processes , preferably within the Manufacturing & Automotive domain