KYC Operations Analyst 2 - C10 - MUMBAI

Citi · Banking & Financial Services

Mumbai Maharashtra India
On-site
Posted today
Apply by 13 Nov
Legal & Compliance

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About the job

KYC Operations Analyst 2 (Maker/Checker)

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

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The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

Responsible for the execution/completion of KYC Records assigned to the pod and quality control of the completed KYC Records

Responsible for checking all assigned KYC records within defined SLA, and capturing rejection reasons appropriately in the workflow tool

Meet maker on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records

Acts as expediter for chasing up 1st level escalations within the KYC Ops organization

Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary

Monitor workflow database daily and ensure that various KYC activities are getting competed in-time and as expected

Resolve any issues in performance or in quality of KYC records and escalate to Team Lead / Operations Head wherever necessary

Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time

Conduct calibration sessions to standardize knowledge across Checkers

Review/implement feedback from Compliance and Quality team (as applicable) to ensure continuous improvements

Review the Post execution quality review findings on time and ensure to maintain 90% post execution quality review (PEQR) each month

Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the current status at all times

As a coordinator, liaise with Local Compliance to identify new local requirements or changes in local requirements

Monitor and track KYC documentation completion to ensure minimal past dues

Skills:

Demonstrated understanding of core AI concepts, including machine learning, and generative AI, and their potential impact on the business.

The ability to identify and articulate opportunities for leveraging AI technologies to solve business problems and improve processes.

Strong analytical skills and time management skills, excellent attention to details

Excellent written and verbal communication skills and aptitude in communicating with senior management

Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications

Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness

Ability to work well under pressure and tight time frames

Pro-active, flexible, have good organizational skills and must be team player.

Ability to work in a dynamic environment

Knowledge/Experience:

2-4 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements.

Good command of reading and writing English.

Good PC skills with ability to pick up new software systems.

Co-operative, proactive with high sense of responsibility & teamwork

Ability to work under pressure and in a volatile environment

Attention to details with high accuracy in work; Strive for process improvement.

Display the ability to prioritize effectively to meet routine processing deadlines

Flexible enough to work as per Business timings.

ACAMS certified (an advantage)

Qualifications:

University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law.

#LI-NC2

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Time Type :Full time

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Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Job Level :C10

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Job Family Group:

Operations - Services ------------------------------------------------------

Job Family:

Business KYC ------------------------------------------------------

Time Type:

Full time ------------------------------------------------------

Most Relevant Skills

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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