Infrastructure Support Engineer (Standard)

&ltp&gtRole Summary We are looking for a proactive and detail-oriented Technology Support Analyst / Junior Cloud &ampamp; Platform Support Engineer to provide dedicated L1/L2 operational support for the SVEEM platform. The role covers platform monitoring, incident triage, Microsoft Azure and platform checks, deployment readiness, plant rollout coordination, Computer Vision operational support, service documentation, and operational governance. The successful candidate will work within approved support procedures and escalation boundaries, partnering with the Senior Technology Support Lead, SVEEM R&ampamp;D, AI and platform specialists, infrastructure, security, plant, and vendor stakeholders. Key Responsibilities 1. Monitoring &ampamp; Incident Support • Perform scheduled platform, application, log, alert, and camera-health checks. • Validate alerts, create and classify incidents, and capture complete diagnostic evidence. • Provide L1/L2 troubleshooting using approved SOPs and playbooks. • Track incidents and service requests through closure while maintaining accurate status and communication records. • Escalate product defects, advanced platform issues, and specialist interpretation needs with clear evidence and impact details. • Support root-cause analysis by providing timelines, logs, observations, and recurrence information. 2. Cloud, Platform, Deployment &ampamp; Rollout Support • Perform approved Microsoft Azure and platform operational checks, including basic resource-health, access, dependency, and connectivity validation. • Maintain deployment and plant-readiness checklists and coordinate access, security, environment, and dependency prerequisites. • Support release and deployment activities under approved change-control procedures. • Coordinate rollout follow-ups, track open actions, and support operational handover to relevant teams. • Escalate architecture, security, infrastructure ownership, and advanced cloud or platform issues to the appropriate specialists. 3. Computer Vision Operational Support • Monitor Computer Vision solution operations across object detection, image classification, segmentation, and image-processing pipelines. • Track model performance and accuracy, supervise sample sets, and identify potential retraining needs. • Perform only approved model retraining or tuning activities within defined operating procedures. • Escalate model governance, validation standards, retraining approval, final performance acceptance, and advanced AI issues to SVEEM R&ampamp;D or designated specialists. Confidential | Technology Support Analyst / Junior Cloud &ampamp; Platform Support Engineer 4. Service Coordination &ampamp; Documentation • Maintain plant-readiness trackers, Q&ampamp;A records, SOPs, ticket updates, status reports, and operational handover documentation. • Participate in agreed rotational coverage and execute structured handovers to support continuity. • Keep diagnostic evidence, service records, and knowledge content complete, accurate, and current. • Contribute operational evidence and observations to service reviews and continuous-improvement activities. Required Skills &ampamp; Qualifications Technical Skills • Working knowledge of Microsoft Azure services and cloud-support fundamentals is mandatory. • Experience with monitoring, alerting, log review, incident management, ticketing, and structured troubleshooting. • Understanding of networking fundamentals, identity and access management, and role-based access principles. • Working knowledge of object detection, image classification, segmentation, image-processing pipelines, model performance tracking, sample-set supervision, and controlled retraining or tuning. • Ability to follow structured SOPs and participate in agreed rotational coverage. Experience &ampamp; Education • bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline. • 3–4 years of overall experience in application support, IT operations, production support, cloud support, platform support, or a related field. • At least 1–2 years of hands-on or operational experience with Computer Vision solutions. Analytical, Process &ampamp; Communication Skills • Ability to analyze alerts, logs, monitoring data, and system events to support incident diagnosis. • Strong troubleshooting and problem-solving skills with disciplined evidence capture. • Strong attention to detail and commitment to operational excellence. • Strong written and verbal communication skills, supported by disciplined documentation practices. • Ability to collaborate effectively with cross-functional and global stakeholders. Preferred Qualifications • ITIL Foundation certification. • Microsoft Azure certification. • Exposure to scripting or automation. • Experience supporting global operations, plant deployments, or multi-stakeholder rollout activities. Role Boundaries &ampamp; Operating Principles • Operate within approved L1/L2 support boundaries. • Product strategy, architecture decisions, model governance, validation standards, and L3 resolution remain with SVEEM R&ampamp;D or the appropriate specialist teams. • Perform all access, deployment, infrastructure, and change activities in accordance with approved architecture, security, and change-control requirements. • Work as part of a pooled, cross-skilled analyst team covering monitoring, platform operations, rollout coordination, Computer Vision operational support, and documentation. • Escalate with clear diagnostic evidence, operational impact, actions completed, and the specific support required. Confidential | Technology Support Analyst / Junior Cloud &ampamp; Platform Support Engineer Why Join AMDC? At AMDC, you&aposll be part of a collaborative technology team supporting SVEEM R&ampamp;D platform operations. The role provides hands-on exposure to Microsoft Azure, enterprise monitoring, platform support, Computer Vision operations, deployments, incident management, and global stakeholder coordination. What You&aposll Gain • Hands-on Azure Experience – Build practical experience supporting Microsoft Azure environments and platform operations. • Enterprise Technology Exposure – Support business-critical applications, monitoring processes, and operational tools. • Computer Vision Operations – Develop practical experience supporting image-processing pipelines and controlled model-operational activities. • Structured Learning &ampamp; Mentorship – Learn through approved SOPs, playbooks, supervised activities, and technical guidance. • Career Growth Opportunities – Build a foundation for Cloud Engineering, Platform Engineering, DevOps, Site Reliability Engineering, and Infrastructure Operations roles. • Global Operations Experience – Coordinate with stakeholders across multiple regions, plants, and technology functions. • Culture of Continuous Improvement – Contribute to stronger processes, documentation, automation, and knowledge sharing.&lt/p&gt