Executive
Vashi Integrated · Retail & E-commerce
- Navi Mumbai, India
- On-site
- Posted today
- Retail & Hospitality
About the job
Experience: 2
Job DescriptionRole Overview:
Motivated and customer-centric Inbound and Outbound Executive to manage customer queries through Voice Channels. The role requires excellent communication & Listening skills, problem-solving ability, and a customer-first attitude to deliver a seamless experience to VISL’s B2B and B2C customers.
Identifying customers’ needs, respond promptly to customer inquiries regarding product information, order status, billing, returns, and services.
Resolve customer issues with professionalism and empathy ensuring first call resolution (FCR).
Ability to multi-task, set priorities and manage time effectively, coordinate with warehouse, sales, accounts, and service teams to resolve customer issues.
Follow up customer calls wherever necessary
Rotational Shift