Executive

Navi Mumbai, India
On-site
Posted today
Retail & Hospitality

About the job

Experience: 2 years

Job DescriptionRole Overview:

Motivated and customer-centric Inbound and Outbound Executive to manage customer queries through Voice Channels. The role requires excellent communication & Listening skills, problem-solving ability, and a customer-first attitude to deliver a seamless experience to VISL’s B2B and B2C customers.

Identifying customers’ needs, respond promptly to customer inquiries regarding product information, order status, billing, returns, and services.

Resolve customer issues with professionalism and empathy ensuring first call resolution (FCR).

Ability to multi-task, set priorities and manage time effectively, coordinate with warehouse, sales, accounts, and service teams to resolve customer issues.

Follow up customer calls wherever necessary

Rotational Shift

Additional Comments

➢ Qualification : ▪ Graduate with no work experience OR ▪ Undergraduate with at least 6 months experience. ➢ Skills Required : ▪ Basic Knowledge of computer usage like how to browse Internet and operate applications, MS Office applications like Word and Excel ▪ Excellent verbal & written communication skills in English and Hindi (regional language proficiency is a plus). ▪ Strong customer handling skills with patience, empathy, and problem-solving attitude. ▪ Typing test 22 WPM with 90% Accuracy.

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