Strategy
•Achieve MOM Business targets as per Performance scorecard.
•Customer Experience, Portfolio & Risk Management (50%)
Business
•Achieve the MoM Business targets (NTB, NSR, FX, Trade & Renewals for ETB clients) as per the Performance scorecard.
•Ensure that all new client on boarding is done in adherence to the parameters which are released by the products Team.
•Optimise Cross-sell.
•Balanced performance across products
•Attending to CEMs leads
Processes
•Deferral & Credit mate Covenants
•Pending and overdue Documents,
•Insurance property & Stock
•Stock Audit > INR 50 Mio.
•Stock & Book Debt statement > 50 mio
•Astar- AR3,AR4,AR5
•NPA reporting
•Excess & Past due Managements,
•OPAC churn & utilization
People & Talent
•Achieve MOM Business targets as per Performance scorecard.
Risk Management
•Follow all policies and procedures that are laid down by the Bank/Business and ensure that there are no operating losses/ Frauds.
•Ensure accurate and timely processing of customer instructions
•Complete all customer service keeping in mind the ML and KYC norms
Governance
•Improvement in Straight to bank penetration
•Improvement in client retention.
•Completion of all RFI Alerts and DRR alerts as per timeline set.
•Certifications completed as per AMFI and IRDA.
•No overdue E- learnings.
•No non-compliance on FCRMP, ABC, AML & CDD standards.
•No complaints from customers due to lapse from the Bank’s side
•NIL instances for Fraud Risk Management (FRM).
•Complaints /sales errors/cancellations completed within the benchmark as required.
Regulatory & Business Conduct
•Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
•CI, CRC, Policy, Product, Branches etc
Other Responsibilities
•Embed Here for good and Group’s brand and values in 2023 India / business banking; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);