Developer II - Enterprise Solutions

We are looking for a Workday Support Analyst to provide day-to-day production support for the Workday platform. The resource will troubleshoot user and system issues, support Workday business processes and configuration, perform testing and data validation, and coordinate with functional, technical, HR, and business teams for issue resolution. Key Responsibilities Provide ongoing production support for Workday and respond to functional/system-related incidents and user queries. Analyze and troubleshoot tickets, identify whether issues are related to configuration, integration, data, security, or business processes, and escalate complex issues as required. This aligns with the internal L2 support model. Support Workday areas such as Core HCM, Absence, Talent, Performance and Compensation, depending on project requirements. These areas are also reflected in internal People Systems support requirements. Perform basic Workday configuration changes and support data corrections. Support EIB/bulk data loads, tenant administration activities, and Workday security-related requests where applicable. Perform functional testing, regression testing and support UAT for fixes, enhancements and Workday releases. Assist with impact analysis for Workday releases, new features and changes to existing functionality. Internal support activities specifically include Workday release impact analysis and management of release updates. Support standard and custom Workday reporting requirements. Work closely with HR, Payroll, Talent Acquisition, People Systems and technical/integration teams to resolve issues and implement changes. Prepare and maintain SOPs, support documentation, knowledge articles and change documentation. Support audit and compliance requirements by assisting with system evidence, reports and data validation. Identify recurring production issues and opportunities for process improvement and automation. Coordinate with L3/Workday Practice or vendors for complex issues requiring advanced configuration or technical support. Required Skills Hands-on experience supporting Workday in a production/support environment. Good understanding of Workday business processes and functional configuration. Experience in one or more Workday functional areas such as: Core HCM Absence Talent Performance Compensation Experience with incident/ticket management and production issue troubleshooting. Understanding of Workday security, reporting and EIB/data loads is preferred. Experience with functional, regression and UAT testing. Strong analytical and problem-solving skills. Good communication skills and ability to work with HR, business and technical stakeholders. Ability to document solutions and maintain support/process documentation. Preferred Skills Exposure to Workday integrations, including EIB, Core Connectors or Workday Studio. Experience supporting Workday releases and enhancements. Understanding of Workday tenant administration and security. Familiarity with ITSM/ticketing platforms such as ServiceNow. Workday certification or relevant Workday training is an advantage.